Customer satisfaction is the goal that every company seeks.

Books reading about libraries fill any university in economics, but the reality is that the best school is the experience of trying to achieve excellence in service quality.

According to Anton Carreño, Vice President Unauto, “the private transport sectoris a clear example of the sensitivity of the service provided and customer satisfaction.” The conference for entrepreneurs held last September, Carreño said that “the market also plays against in the pursuit of balance in terms of priceand service,” “the intrusion and failure to comply with current legislation allowsunfair competition and is not maintained the minimum required level of quality to offer a service level expected in private transport “